How many monitoring tools is your business using?

A recent survey by Gatepoint Research of over 300 executives across various industries found that nearly half of respondents (47%) use more than five tools to monitor their IT infrastructure.

Out of those respondents, the monitoring tools they are using are often disconnected point monitoring tools bought for the purpose of self-exoneration and to accomplish their own tactical objectives.

In the application economy, the increased adoption of new applications and technologies is impacting infrastructure complexity, which is causing IT operational teams to re-think their approach towards infrastructure monitoring.

Organizations can no longer afford to settle for IT monitoring tools that are not integrated, difficult to use, complex to customize and limited in both scope and scale.

Here are a few of the perils of using point IT monitoring tools in the application economy.

Your customer experience will suffer

In this new world where user experience is everything, performance or downtime is simply not acceptable. Your customers will switch to a competitor faster than you can read this sentence.

Modern applications need to be supported by hybrid physical, virtual and cloud infrastructures. If you are using multiple tools or tools with limited visibility, you won’t be able to identify a performance issue until user experience suffers.

Having a unified and proactive monitoring approach ensures you identify problems before your customers do.

Your IT team will struggle to innovate

Having multiple monitoring tools with limited capabilities can be detrimental to your team’s productivity. Root cause analysis would be delayed because they would be spending too much time finger pointing due to their siloed views and tools.

For everyday tasks and reporting, they would be jumping from screen to screen to get the information they need. In the end, they would be spending too much time managing their monitoring tools not supporting business initiatives that deliver real value.

Adoption of new applications and technologies will slow down

Customers want to engage with businesses on the channel of their choice. Businesses can capitalize on this trend by adopting new social and mobile platforms that their customers are using faster than their competitors.

To make this happen, they not only need to implement new applications, but also ensure that the IT infrastructure behind these applications is geared to deliver optimal performance.

If you have multiple, complex IT monitoring tools, getting them to support a new application might take days of configuration and custom integrations. This would delay the application or technology rollout and allow your competitors to step in and steal your customers.

Can you relate?

To learn more about the perils of point, complex IT monitoring tools and the benefits you could achieve by embracing a unified IT monitoring platform, check out this graphical e-book.

Let me know the results in the comments section below or Tweet @UmairMoheet

Image credit: Chase Elliot Clark 

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