How often have you seen your team play the “blame games” like Kip and Gary’s team are in the comic above? Your application or service performance goes down and everyone takes out their point tools to resolve the issue. The server guys says it’s not the server issue, network folks tell you everything is running smooth on their side, the data center team says the energy utilization is optimal and so on. You begin to think maybe you needed to be more rigorous with your capacity planning?

As all these blame games and thoughts happen in parallel, representing a massive loss in staff productivity. Further, while all this reactive troubleshooting is occurring, the outage duration continues to grow, meaning the customer experience, sales, employee productivity and many other areas of the business can take a significant and expanding hit.

Thin margin for error

In the application economy users are unforgiving. If your application is not performing up to their expectations, they will be gone in six seconds. It’s of paramount importance that IT ensures an optimal customer experience and proactively resolves issues before they impact users. Working with multiple, disconnected and complex IT infrastructure management tools simply won’t cut it anymore.

IT needs to have a holistic view of all their infrastructure elements that are relied upon to support and deliver business critical applications. A comprehensive unified approach and solution will ensure that everyone is looking at the same version of the truth.

It will also help rapidly spot where in the environment an issue is arising, what the cause is and how to address it. We have seen numerous customers achieve positive improvements in terms of mean time to repair, duration of triage calls and the number of outages after implementing our unified infrastructure management solutions.

The teachings of Kip & Gary

In order to thrive in the application economy, what other challenges do you need to overcome in terms of infrastructure management? Have a look at this comic series in which Kip & Gary highlight some of the everyday challenges IT teams face in an entertaining comic series. Which one’s your favorite? Have they convinced you to redefine your infrastructure management approach?

If you want to deliver a phenomenal user experience, put your finger down

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